May 18, 2024

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The 5 Best Paying Jobs In Consumer Services For 2024

4 min read

In the customer service field, there are many rewarding jobs. However, some of them pay better than others. While money should not be your main motivation when deciding what career to go into, it is also important to note that your bills are not going to pay themselves. Therefore, the financial compensation you will receive for your position is also something you should take into consideration. With that said, here are 5 of the best paying jobs in consumer services.

What Qualifies as a Consumer Services Job?

In general, consumer services refers to the strategies and processes companies use to provide products or services to customers. There are a wide range of consumer service companies including home improvement, fashion boutiques, hospitality and leisure, wholesale, retail, education, social, and health.

1. Customer Experience Strategist

A customer experience strategist works on improving the customer experience. They liaise with the company to ensure high-quality, and positive customer experiences. A customer experience strategist devises long-term plans for employees to implement that will help meet customer expectations. To become a customer experience strategist, you will need a bachelor’s degree plus experience in a customer experience role. According to talent.com, the starting salary for a customer experience strategist is $73,250 per year, according to Talent.com. Their main responsibilities include:

  • Data Analysis: Analyzing customer data to identify insights and trends.
  • Customer Journey Mapping: Evaluate and map the entire customer journey, identifying key interactions and touch points.
  • Feedback Management: Develop systems to collect and analyze customer feedback. Use feedback to make improvements and rectify pain points.

2. Client Services Manager

A client services manager oversees and manages the delivery of services to clients. Their main role is to ensure clients are satisfied with the services they receive from a company. To become a client services manager, you will need a bachelor’s degree with a major in communications, liberal arts, marketing, public relations, or business administration. The starting pay for a client services manager is $59,148 per year. Some of their responsibilities include:

  • Client Relationship Management: Develop and maintain a good relationship with clients.
  • Project Coordination: Manage projects and services by ensuring they are within budget and meet client expectations.
  • Budget Management: Work with operations teams and finance to ensure the company is working within the budget for client services.

3. Customer Relationship Manager (CRM)

A customer relationship manager is responsible for maintaining and building and developing a strong relationship between a company and it’s clients. The job involves more than dealing with and resolving current issues, it focuses more on the long-term and ensuring that clients are kept satisfied. To become a customer relationship manager, you will need a bachelor’s degree in marketing, information systems, management, or consumer science. The starting salary for a customer relationship manager position is $55,000 per year. Their main responsibilities include:

  • Understanding Client Needs: They spend time listening to and talking to their clients to get a clear understanding of their needs.
  • Conflict Resolution: In the event of concerns or issues, a CRM helps to resolve conflicts.
  • Account Management: Managing client accounts is an important aspect of the CRM role. This involves navigating the entire customer lifecycle.

4. Call Center Manager

A call center manager is employed by a call center and oversees its operations. They ensure high-quality customer service, productivity, and efficiency. To become a call center manager, you will need a bachelor’s degree plus 6 years of related experience. The starting pay for a call center manager is $52,177 per year. Their role typically includes:

  • Performance Monitoring: Assess the performance of individual team members and make recommendations for improvements.
  • Quality Assurance: Establish quality standards for customer interactions and make sure they are enforced.
  • Work Flow

    FLOW
    Management:
    Ensure a smooth work-flow by planning and managing daily operations.

5. Front Desk Manager

Front desk managers typically work for the hospitality industry in resorts and hotels. They are responsible for overseeing the daily operations at the reception or front desk. To become a front desk manager, you will need an associate or a bachelor’s degree in a hospitality related subject such as hospitality management, travel and tourism, or hospitality and hotel management. The starting salary for a front desk manager is $33,093 per year. Their main roles include:

  • Staff Supervision: Supervise and manage the front desk staff including the receptionists, bell staff, and concierge.
  • Guest Services: Meet guests when they arrive, provide assistance by answering questions. Ensure that guests receive a high-level of customer service and that they are satisfied.
  • Reservation Management: Manage the reservation process ensuring guests get the services they require.

Remember, while these are the best paying jobs in consumer services, it is up to you to ensure that your pay grade keeps increasing. Whatever company you are hired by, demonstrate your value by working hard, and showcasing your skills and expertise and make it impossible for them not to promote you (with an increased salary).

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